I Still HATE Dell

People who know me in real life know that Dell screwed me out of a computer a few years back by sending it to an existing customer with the same name at a different address. After first being nice and then yelling and screaming, I had to go through my credit card company to get the money back. I then wrote Michael Dell a letter and attached an invoice billing him for $100/hour for all the work I had to do in order to get my own refund. All that got me was a letter from his personal assistant who lied and said that "Dell has taken care of this matter for you and refunded your money". I try not to swear on my blog, or at all in real life, but it's hard not to when telling this story.

My Dad's laptop cover started to break. We went online to Dell's parts website and found exactly what we needed after entering the service tag number of his laptop. The description said it included the back cover, the bezel (frame around the LCD) and all of the replacement rubber bumpers because you have to rip them off to unscrew the thing.

So... yesterday, he gets the package. I arrive and he's pretty disappointed. All that's in the box is the back cover, and it's the wrong color. We call the "customer service" number and get some guy in India who says he can refund the $80 we had to spend for this thing minus shipping because WE ordered the wrong part. Finally it ended up in a shouting match. I pulled up the description on the internet and read it to him (quite loudly). I told him "I don't even work for Dell and I can pull up the description of he part and see that we indeed ordered the right thing. Why can't you do that - you work for Dell?". He then agreed to refund the shipping too. He suggested we talk to someone in sales so we could get the "right" part. So he transfers us.

The person in sales was unable to even locate the part - even with the part number that we had. Unbelievable... Dell sinks to a new low that I didn't even believe was possible.

10 minutes later, we had purchased the part on ebay for less than half the price.

Dell "Sucks Out Loud"!!!!! Michael Dell, you give Texas a bad name. I used to recommend your products and say the customer service was horrible. I can't in good conscience do that anymore - the quality of this laptop cover sucks and you can't even order a replacement because Dell outsources their customer service and has pot-smoking clowns who do order fulfillment.

I work for a VERY large company. Last time I had people come on-site to repair Dell Laptops, even they were badmouthing the quality of Dell and how it's gone down hill.

Christmas is coming. Don't buy a dell.